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asked in How can I keep tabs on Toll Free usage in Contact Center?
I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purcha...
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Apr 27, 2021 at 5:32pm
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asked in Delay SLA on Dashboard
What is the delay of displaying missed SLAs on the dashboard? we had a chat that was not displayed when missed until 1 ...
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Apr 22, 2021 at 7:08am
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asked in Calculating Total Handle Time
Within the RingCentral Analytics portal, if I filter the Call Types to only show External Calls and look at the Total Ha...
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Mar 23, 2021 at 9:01am
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asked in Inbound vs Outbound call and its individual calls answered or missed Report
The analytics page is confusing. Company Numbers - only gives number of inbound calls to number of answered for inbound ...
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Feb 22, 2021 at 8:15am
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asked in can we add metadata to the call log CSV? i'd like to add the name of the recorded mp3 file
hello, i'm working with Observe.ai, they are helping us analyze recorded calls. we're required to provide them ...
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Jan 26, 2021 at 4:25pm
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